Privacy Policy

Travelade Limited ("Travelade", "we") is a UK-based visa consultancy and the data controller for the personal information you give us — through this website, by email, on the phone or over WhatsApp. We handle your data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Travelade Limited — registered in England & Wales, company number 17205750
• 14 Pheasant Rise, Chesham, Buckinghamshire, HP5 1NT
• info@travelade.co.uk · +44 7575 378991 · Monday to Saturday, 9:00–18:00

Only what your application actually needs. Nothing is collected simply because you visited this website — there is no advertising or tracking here.

UK GDPR requires a lawful basis for every use of your data. Here is exactly what we rely on:

• Contract — Article 6(1)(b). Providing the service you asked for: preparing your documents, completing forms and booking appointments on your behalf.
• Legitimate interests — Article 6(1)(f). Replying to enquiries, keeping records and improving the service — always balanced against your rights and interests.
• Legal obligation — Article 6(1)(c). Financial and tax records we are required by law to keep.
• Consent — Article 6(1)(a). Marketing messages only. Opt in freely, and withdraw it whenever you like by emailing us.

What we actually do with it:

• Assess your visa requirements and advise the right application route
• Prepare, complete and submit your application and supporting documents
• Book your appointment at a visa application centre — commonly VFS Global or TLScontact
• Keep you updated on progress and answer your questions
• Process payments and maintain accurate financial records
• Meet our legal obligations and send service notifications about your application

We will not use your data for automated decision-making or profiling that produces legal or similarly significant effects about you.

We never sell, rent or trade your personal data. We share only what is necessary to deliver the service you asked for, or where the law requires it.

Every third party we engage must handle your personal data in line with applicable data protection law.

For as long as the purpose needs it — and no longer. In practice:

When your data is no longer required, we delete or anonymise it securely.

Under the UK GDPR you have seven rights over the data we hold about you:

• Access — a copy of the personal data we hold (a Subject Access Request).
• Rectification — correction of anything inaccurate or incomplete.
• Erasure — deletion where we have no continuing legal reason to keep it ("the right to be forgotten").
• Restriction — pause processing while a dispute about accuracy is resolved.
• Portability — your data in a structured, machine-readable format where processing is contract- or consent-based.
• Object — stop processing based on legitimate interests, unless we can demonstrate compelling grounds that override your interests.
• No automated decisions — you are never subject to a decision based solely on automated processing with legal or similarly significant effects.

To exercise any of these rights, email info@travelade.co.uk. We respond within one calendar month, free of charge, unless a request is manifestly unfounded or excessive.

This website runs no analytics, advertising or tracking cookies. The only storage we use is functional: your light/dark theme preference and your cookie choice, kept on your own device in localStorage.

On a first visit a small card asks you to accept the functional cookies or keep things essential-only. Both buttons simply record your preference so we don't ask again — there is nothing to track either way. Full detail is in our Cookie Policy, and you can clear the stored choice at any time through your browser.

We take appropriate technical and organisational measures to protect your data against loss, alteration, unauthorised disclosure or access: secure email channels, access controls on the systems that hold your file, regular review of how we handle data, and security guarantees from any processor we engage.

Submitting a visa application inevitably means your data travels outside the UK — to a consulate, embassy or application centre in the Schengen area. That transfer is inherent to the service and necessary to perform your contract; where possible we rely on appropriate safeguards or the derogations available under UK GDPR.

Material changes to this policy are reflected in the "last updated" date at the top of the page. Please review it periodically — continued use of our services after a change means you accept the updated policy.

• Email — info@travelade.co.uk. Always our first stop for any question or rights request.
• Telephone — +44 7575 378991, Monday to Saturday, 9:00–18:00
• Post — Travelade Limited, 14 Pheasant Rise, Chesham, Buckinghamshire, HP5 1NT
• Complaints — you can escalate to the Information Commissioner's Office at any time: ico.org.uk, 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.